Airbnb CEO: Pure managers and rigid workers won't adapt to AI era

Airbnb CEO Brian Chesky has identified two categories of professionals at risk in an AI-driven workplace: those who manage people exclusively and those who resist change. Speaking on the Invest Like The Best podcast, Chesky argued that the fundamental challenge is not AI technology itself, but the willingness to evolve alongside it.

Chesky specifically critiqued "pure people managers"—those whose role consists only of overseeing staff through meetings and one-on-ones. He argued that future managers must become "hybrid people managers" or "manager ICs" (individual contributors), combining technical engagement with the actual work output rather than relying solely on team oversight. He cited former Apple chief design officer Jony Ive as an example of someone who balanced product involvement with team leadership. Chesky emphasized that while building strong employee relationships through regular check-ins and dinners remains important, merely supervising people will no longer be sufficient.

For rank-and-file workers, Chesky warned that those who avoid learning AI tools will struggle. However, he expressed optimism that mastering these tools is achievable for those with a "growth mindset." This view aligns with statements from other technology leaders, including Nvidia CEO Jensen Huang, who have suggested that AI adoption—rather than AI itself—will determine workforce success.

Chesky has previously stated that AI has been instrumental to Airbnb's $103 billion valuation and emphasized that adaptation is not optional but essential for competitive survival. He told CNBC that founder-led companies prepared to transform will benefit most from AI adoption, as the technology forces universal organizational change. His remarks reflect a broader industry narrative that workers leveraging AI tools will gain advantages over those who do not.